- Representatives of the management of courier and postal services companies
- Clients for the courier services industry
- Representatives of the authorities that regulate postal services in Romania
- Representatives of banks, card issuers, payment service providers and technology companies
|09:00 - 09:30||
|09:30 - 11:00||
KEY TRENDS FOR DELIVERY SERVICES IN ROMANIA
Vlad Stoica - President, ANCOM
Sebastian Hotca - Vice-President, ANPC
Teodor Alexandru Georgescu - General Director at the Anti-fraud Directorate, ANAF
Adrian Mihai - CEO of FAN Courier
Lucian Baltaru - Chief Executive Officer of Sameday
Valentin Stefan - CEO of Poșta Română
|11:00 - 11:30||
|11:30 - 12:45||
SERVICES TO IMPROVE CUSTOMER EXPERIENCE AND PERFORMANCE
Cristi Petcu - General Manager of Pink Post
Costin Gavrilescu - Founder of Colete Online
Ionut Liviu Pricop - COO, Bringo Romania
Bogdan Gheorghe - Teritorry Channel Manager, Honeywell Romania
Bogdan Mihaiescu - Account Manager, Michelin Romania
Cosmin Gheorghe - Manager Departament Vanzari Vehicule Comerciale, Ford Romania
|12:45 - 14:00||
ADAPTING TO THE DELIVERY MARKET THROUGH NEW SERVICES AND CROSSBORDER DELIVERY OPTIONS
Alexandr Jeleascov - Managing Director of Packeta Romania
Lucian Ulmanu - Founder of ARKA
Oana Mandicescu - Chief Sales Officer, Cargus
Razvan Dragoi - Deputy General Manager, Smart ID
Sorin Ionascu - Territory Manager România and Moldova, Zebra Technologies
|14:00 - 15:00||
Vlad Stoica is President of the National Authority for Management and Regulation in Communications of Romania since October 13, 2020. He holds a bachelor’s degree in Romanian law and he was member of the Bucharest Bar since 2009. During 2004-2009, he held several counselling positions to the Government of Romania, and during 2013-2015 he was Head of the Prime-Minister’s Chancellery. He has also taken postgraduate studies in political management.
Sebastian Hotca is the Vice-President of the National Authority for Consumer Protection from April 2022.
He previously held the position of Secretary of State within the Ministry of Foreign Affairs. Sebastian Hotca is a Lawyer, member of the U.N.B.R. , Satu Mare Bar.
Valentin has a vast experience in the Anti-Fraud investigations field, especially when it comes to Anti-Money Laundering and Digital Fraud. During his 10 years in the United States, he has identified the potential of Romanian companies and has stimulated investments in Romania, while managing AML and Digital Fraud investigation teams at Morgan Stanley, in Washington D.C.
He has acted as the Deputy General Director of the Romanian Post between July 2020 - June 2021 and is now the CEO since June 2021. Throughout his time here, Valentin has enabled larger investments in the Company than those in the past 10 years altogether.
Mr. Teodor Alexandru GEORGESCU, is General Director at the Anti-fraud Directorate within the National Agency for Fiscal Administration from 2020. The Directorate is part of NAFA and has as primary scope the prevention and fight against tax evasion. He is a chief tax inspector with over 20 years of experience in the field, known for his working capacity and expertise, having also worked in important projects such as implementation of RO-ETRANSPORT. He is also the manager of a working group which elaborates measures for reforms of the fiscal audits, this being an important point from PNRR ( National Recovery and Resilience Plan)
Răzvan Drăgoi, is Deputy General Manager in Smart ID. In this role, Razvan is responsible for designing new development strategies for the company, especially in the logistics, production and retail sectors.
Răzvan Drăgoi comes with over 17 years of experience in management and strategic management, and over 8 years of experience in B2B / B2C sales. Until December 2019, Răzvan held key roles within the FAN Courier company where he successfully developed and implemented the Regional Franchise Management mechanism, the first Romanian Courier School, the first mobile application and the first delivery payment service dedicated to FAN Courier customers. .
With a solid background in Business Intelligence and Lean Six Sigma certificate (Black Belt), Răzvan Drăgoi participated, also within the FAN Courier company, in the development, coordination and implementation of two consecutive cycles of strategic management - Balance Scorecard, played a role active in the design, construction and launch of the new Vanderlande sorting HUB.
Lucian Baltaru is the founder and CEO of SAMEDAY, the courier company that has seen the most spectacular growth in recent years. With the DNA of an entrepreneur, Lucian founded Sameday 14 years ago, out of a desire to identify "a different way of doing courier" and to offer his customers services to the standards he himself expects. The company currently operates the largest network of lockers nationwide, aiming to reinvent the day-to-day delivery experience.
Adrian Mihai is CEO and one of the founders of FAN Courier, the leader of courier companies in Romania.
FAN Courier began its history in 1998, when the three Romanian entrepreneurs, Felix Patrascanu, Adrian Mihai and Neculai Mihai, dreamed of transforming the newly formed company into the largest courier service provider in Romania. The plan became a reality in 2006 and since then FAN Courier has been "Anywhere, with pleasure".
Alexandr coordinates the expansion of the Packeta Group in Eastern Europe. With over 16,000 own pick-up points in countries such as the Czech Republic, Slovakia, Hungary and Romania and with over 140,000 partner pick-up points, is the largest pick-up points network in Europe. At the same time, Packeta Group is a global digital platform that connects over 46,000 e-shops with customers in Europe, USA and UAE.
Sorin Ionascu is Territory Manager Romania and Moldova within Zebra Technologies, a global leader in solutions that intelligently connect people, assets and companies' data. Sorin joined the company 9 years ago, during which he participated in many mobility, digitization and process optimization projects in companies. Zebra solutions support performance in postal and courier companies - providing visibility throughout door-to-door deliveries (proof of pickup or delivery, sorting and loading, fleet management) - so that deliveries arrive on time, every time.
Cristi Petcu is the General Manager of Pink Post. In April 2017, Total Post announced the merger with Post Master, a company previously owned by the Austrian Post Group, the newly formed company being named Pink Post. In 2010, Total Post acquired TCE Post, founded in 2006, the main competitor on the private market of postal services in Romania.
Costin Gavrilescu is the Founder of Colete Online, the largest online platform for courier services. Colete Online, started its activity in 2019, with the main objective of integrating all courier services in Romania on the same platform for online orders and shipment management.
Lucian Ulmanu , the founder of ARKA, established the company at an early age, driven by a lifelong passion for technology and innovation. His ambition has always been to leave a lasting legacy for future generations through the creation of efficient and sustainable solutions that drive innovation across multiple industries, all for a prosperous future and a healthy planet.
The Arka team is inspired by the company's values, which are drawn from Mr. Ulmanu's vision and emphasize a culture of continuous learning, risk-taking, and a growth mindset. These values encourage upcoming generations to embrace these traits and further advance innovation.
Bogdan Gheorghe is Territory Channel Manager for Ro, BG, MD, in Honeywell Romania, since 2014. He has over 20 years of experience in Direct and indirect Sales and team management. With a Diploma in Industrial Automation, Bogdan deals with the growth sales and Honeywell brand awareness in the assigned markets.
Oana Mandicescu is Chief Sales Officer at Cargus starting January 2023. From this role, she coordinates all the sales activities related to Major Accounts, Field Sales and International sales, with the aim to grow Cargus’ business profitably. Oana Mandicescu brings extensive experience and expertise in the courier industry, developed throughout different roles and areas of activity, and a customer-oriented mindset. Before joining Cargus, Oana worked for 25 years with DHL Express Romania, having different leadership roles in Customer Service, Pricing & Product and Sales & Marketing, nationally and regionally. Her knowledge and dedication contributed to constant growth in revenue and market share.
Bogdan is Account Manager in Michelin since 2017 and he is responsible for tire dealers and fleets of vans, trucks and buses in south-west part of Romania. He has over 15 years of experience in direct and indirect sales and team management.
Ionut Pricop is a key member of Bringo's team since the project's inception. With a passion for digital innovation, Ionut has successfully organized and coordinated Bringo's operations over the years. As of the beginning of this year, he has been named COO and now oversees logistics and sales operations. His dedication and passion for his work is evident in Bringo's growth and development. Currently, Bringo operates in over 40 cities and has over 300 partners in the app. The company places the client's needs first, with a commitment to quick response times and providing the best personal shopping experience in Romania. Bringo continues to be the best in its class for delivering groceries tailored to clients' individual needs and desires, allowing them to save time and spend it doing what they truly love.
With over 30 years of experience, Cargus is the first courier company on the Romanian market. Currently, the company has over 5,000 employees and collaborators, offers a wide range of courier services: door to door delivery, but also through the out of home delivery network, SHIP & GO (partner points and lockers), which offers customers the opportunity to pick up or send parcels from over 3,000 points across the country. Cargus owns 5 national sorting centers, 45 operational centers and handles more than 50 million parcels per year.
Moreover, in 2022, Cargus was awarded at The Courier & Postal Services Business Awards for Excellence 2022 event, organized by GOVNET Romania, with two awards for the Most Impressive Business Evolution and Best Web Application for Delivery Services.
In 2021, Cargus acquired QeOPS, one of the most important providers of e-fulfillment services and customized logistics solutions in Romania, complementing its services offered to customers.
From the beginning of 2019, Cargus is part of Mid Europa Partners Investment Fund, one of the most active investors in Romania.
ARKA has 15 years of experience in industrial automation for automotive and aviation, a fact that supported the acquisition of the necessary know-how to advance in logistics and courier projects. Our production includes Smart Lockers - APM (Automated Parcel Machine), conveyors, industrial weighing, sorting and sorting systems. Arka uses state-of-the-art technologies optimized for the courier industry. The Smart Lockers produced are upgraded by agnostic software that allows new ways to approach this field and maximize profit. Our automated solutions aim to improve the efficiency of our customers' workflow and provide new ways to address the challenges they face.
Bringo delivery platform is part of Carrefour Group. Bringo started in 2016 in Romania and provides a personal shopping experience through a mobile app. The platform is present in over 37 Romanian cities, and besides delivery from supermarkets in Romania, it has 14 other verticals, from Petshop, Home & Deco, Sports, Restaurants, Gifts and flowers to Pharmacies.
Bringo Q-Commerce business is expanded in 3 countries and it currently generates a GMV of 120 Million Euros annually. Our applications includes a delivery component and a mobile picking application that is custom developed to suit the needs of a complex retail player.
The largest online platform for courier services, Colete Online, started its activity in 2019, with the main objective of integrating all courier services in Romania on the same platform for online orders and shipment management.
After 3 years of continuous development, Colete Online has become the most used website for online courier orders that list services of all important couriers from Romania, offering customers the opportunity to choose the service used for each shipment, based on the estimated local delivery time for each courier, unified tracking for all shipments, easy management of returns, refunds and cash on delivery funds.
ROPECO Bucharest offers state-of-the-art solutions and equipment with 28 years of experience on the specialized market.
ROPECO is a company for which success is a challenge in the realization of future projects, experiencing a successful expansion in several fields of activity. ROPECO's activity is based on a young, dynamic team, made up of professionals in the true sense of the word, who identify with successful solutions for our clients.
We have a competitive management system with a well-structured company organization chart on departments made up of staff trained by prestigious international manufacturing companies.
The leader of the courier companies in Romania, FAN Courier started its history in 1998, when the three Romanian entrepreneurs, Felix Patrascanu, Adrian Mihai and Neculai Mihai dreamt of turning the new formed company into the greatest provider of courier services in Romania. The plan became reality in 2006 and since then FAN Courier has been Gladly, Anywhere from the first place. Strategic thinking, plenty of dedication and consistent investments every year have equally contributed to building up what FAN Courier represents today: a solid company, esteemed and recognised as leader of the courier services providers in Romania.
Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures or distributes automobiles across six continents. Ford of Europe is responsible for producing, selling and servicing Ford brand vehicles in 50 individual markets and employs approximately 50,000 employees at its wholly owned facilities and approximately 69,000 people when joint ventures and unconsolidated businesses are included. In addition to Ford Motor Credit Company, Ford Europe operations include Ford Customer Service Division and 24 manufacturing facilities (13 wholly owned or consolidated joint venture facilities and 11 unconsolidated joint venture facilities). The first Ford cars were shipped to Europe in 1903 – the same year Ford Motor Company was founded. European production started in 1911.
Honeywell invents and manufactures technologies to address some of the world’s toughest challenges initiated by revolutionary macrotrends in science, technology and society. A Fortune 100 company, we create solutions to improve the quality of life of people around the globe: generating clean, healthy energy – and using it more efficiently. Increasing our safety and security. Enabling people around the world to connect, communicate, and collaborate. And equipping our customers to be even more productive. With approximately 132,000 employees worldwide, including more than 22,000 engineers and scientists, we have an unrelenting commitment to quality and delivering results in everything we make and do.
Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. The Michelin Group started its activity in Romania in August 2001. Currently, Michelin has over 4500 employees, 3 factories, two in Zalău and one in Florești, as well as a commercial network and a center for shared services. Starting with 2018, Bucharest became a coordination center for the Central Europe region (20 countries).
Total Technologies is an IT company specialized in equipment integration for barcode technology and RFID, which offers customers complete solutions for the collection and automatic data processing by type integrated applications: warehouse management, inventory of fixed assets, manufacturing traceability, tracking goods entire distribution network, sales force automation and automation of retail operations.
Packeta Group from the Czech Republic. With over 10,000 own pick-up points in countries such as the Czech Republic, Slovakia, Poland, Hungary and Romania and with over 92,000 partner pick-up points, is the largest pick-up points network in Europe. At the same time, Packeta Group is a global digital platform that connects over 32,000 e-shops with customers in Europe, USA and UAE.
Sameday is focused on delivery on the same day, whether locally, nationally or internationally. We are also offering "tailor-made" flexible solutions for those partners with specific features. Since 2007 we are active in the area of e-commerce and urgent deliveries, for companies in the medical field.
Smart ID is a technology company that supports its customers in the retail, logistics, manufacturing, utilities and HoReCa industries to acquire, build, develop, create and grow with the best hardware solutions and the most suitable software and automation solutions.
Smart ID develops complex solutions and applications, from ERP, fully omnichannel, to WMS, to POS Expert, to fiscal printers, electronic labels, mobile equipment, to automation. All applications and solutions are integrated into the Smart ID ecosystem, leading to simplification, efficiency and reduced implementation time.
Zebra Technologies is a global leader in barcode printing and RTLS technology including printers, RFID, software and supplies. Zebra Technologies manufactures and sells marking, tracking and printing technologies such as thermal barcodelabel and receipt printers, RFID smart label printers/encoders, and card and kiosk printers. Zebra’s products are used for barcode labeling, personal identification and specialty printing solutions principally in the manufacturing supply chain, retail, healthcare and government sectors.
Headquartered in Lincolnshire, Illinois, it has offices in 26 countries, channel partners in more than 100 countries and more than 2,500 employees worldwide.
ONLINET GROUP is the Expert of Customer Services and a leading European innovator of Queue Management Systems. We not just design, develop and manufacture, but we shape the future of this technology. Used on 4 continents, from Washington to Tokyo, our systems creates efficiency, improves productivity and increase sales. As winners of Deloitte Technology Fast 50 CE and Fast 500 EMEA awards, we guarantee European quality, innovation and exclusive appearance.
LogistiQ powered by ONLINET helps you organise your trade with virtual client management. Is an appointment booking and virtual logistics management app, easier, safer and more comfortable supplier management which can increase the efficiency of you and your suppliers.
Eutron is a Romanian company that has been delivering custom tech solutions for over 25 years, meant to support their customers achieve or exceed their business objectives. Customer experience solutions, automated data/documents identification management, integrated security solutions, cash flow management and sustainability solutions are just some of the competences we have developed in all this time, while working with more than 3000 customers from various industries.
PayPoint Romania is the main operator of cash payments and electronic top-up through retail points in Romania. PayPoint has a very strong position among ~20k TT stores and the vision to become the key partner for merchants & facilitator of day-to-day payments in Romania.
Our Client portfolio covers a vast spectrum of industries. We have partnered with all the major bill issuers in the country and we are now expanding into regional utility providers as well as entering new business lines. PayPoint offers a wide range of payment services, as well as new lines of business that complement these services: Bill Payments, Money Transfer, Top-up, Parcels, Road Tax, eMoney, Gaming, Loto etc.
Colet Expres is a small parcel delivery service in PayPoint partner stores, offered in partnership with main courier companies.
The service is dedicated to people who order a product on the Internet and who choose to pick up the package from a PayPoint Colet Expres store near home, at a time suitable for their schedule.
The VP Group is one of Europe's leading manufacturers of reliable and innovative packaging solutions for various applications. Founded in 1896, we are now successfully in our fourth generation as a family-owned company. We provide security, reliability and partnership for customers, employees and suppliers as the centre of our businesses. As a 100% climate neutral group, we pursue ambitious goals in order to consolidate our pioneering role in climate protection.
Conferinta Courier and Postal Services Forum 2023 va avea loc la Grand Hotel Bucharest (fostul Intercontinental Bucharest).
Grand Hotel Bucharest de 5 stele este situat in Piata Universitatii, chiar langa Teatrul National si la o scurta plimbare de Centrul Vechi si ofera vederi spectaculoase asupra centrului Bucurestiului. Grand Hotel Bucharest este emblematic pentru hotelurile de lux din România.